IT Support Specialist

DMI (Digital Management, Inc.); McLean (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Tuition assistance

Wellness programs

Career development

Job summary

DMI is seeking a full-time IT Support Specialist to join the IT Helpdesk and assist with Windows Server, AD, and Microsoft 365 administration. You will support end users, configure laptops and peripherals, and ensure Windows health and uptime from the McLean HQ.

Strong customer service, English proficiency, and Mac administration experience are required. The role may involve on-site work at HQ in McLean, VA with regular daytime hours.

Qualifications

• Experience administering Windows Server environments.
• Proficient in Active Directory administration and Microsoft 365.
• Apple Mac administration experience is required.
• Strong customer service and endpoint troubleshooting skills.
• Excellent written and verbal English communication.

Responsibilities

• Provide Level I/II helpdesk support to end users.
• Manage, maintain, and troubleshoot employee laptops and printers.
• Setup and configure laptops, workstations, and peripherals.
• Document issues in the ticketing system with symptoms and priorities.
• Maintain health and availability of Windows platforms.

Skills

Windows Server Administration

Windows Active Directory Admin

Apple Mac Administration

Microsoft 365 Portal Admin

Customer service

Endpoint Support & Troubleshooting

English literacy

Job description

IT Support Specialist

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a full-time IT Support Specialist to support the DMI IT Helpdesk team.

Duties and Responsibilities:

• Windows Server administration.
• Windows 11 install, upgrade, and administration.
• Apple Mac install, upgrade, and administration.
• Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
• Good troubleshooting / problem solving skills.
• Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
• Perform Active Directory troubleshooting and support.
• Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
• Use ticketing system to document symptoms and status information as well as assign an applicable priority.
• Ensure IT equipment is properly maintained.
• Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
• Perform regular inventories of in-house IT equipment.
• Provide support to maintain the health and availability of the Windows platforms.
• Good oral and written communication skills and the ability to work in a local and remote user environment.
• Manage, maintain, build, and troubleshoot employee laptops.
• Manage, maintain, and troubleshoot printers

Qualifications

Required Skills/Certifications:

• Windows Server Administration
• Windows Active Directory Administration
• Apple Mac Administration
• Microsoft 365 Portal Administration
• Ability to provide excellent customer service
• Endpoint Support & Troubleshooting
• Must be proficient in reading, writing, and speaking English

Desired Skills:

• CompTIA A+ Certification
• CompTIA A+ Network Certification
• CompTIA Security+ Certification

Citizenship Status Required: Must be a U.S. citizen

Physical Requirements: May need to carry equipment weighing 25 lbs.

Location: McLean, VA

Work Arrangement: Must be able to work from HQ office located at 1600 International Dr. 4-5 days a week ( 8 am-5 pm)

Minimum Salary Rate

$65,455.55

Median Salary Rate

$81,819.44

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.