IT Support Specialist – Mac & M365 Environment

SBT Global, Inc.; Huntington Beach (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SBT Global, Inc. is seeking an IT Support Specialist to maintain a Mac & M365 environment in a corporate setting. You will provide day-to-day end-user computing support, deploy MacBooks, and manage device security and lifecycle.

You will work with Kandji/Jamf/Intune to configure and manage devices, support Exchange Online/SharePoint/Teams, and handle onboarding/offboarding, licenses, and asset inventory with a focus on a seamless user experience.

Qualifications

• Must have hands-on macOS support experience in corporate IT.
• Experience with MacBook deployment and MDM tooling (Kandji/Jamf/Intune).
• Strong knowledge of Microsoft 365 administration and Azure AD.

Responsibilities

• Provide tier 1 support for macOS devices and end-user computing needs.
• Configure, deploy, and maintain MacBooks using Kandji or other MDM tools.
• Handle onboarding/offboarding and hardware lifecycle provisioning/deprovisioning.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) and license management.
• Document processes and maintain asset inventory while ensuring IT policy compliance.

Skills

macOS

MacBook deployment

Microsoft 365

Azure AD

End-user support

IT asset mgmt

Troubleshooting

Onboarding/offboarding

MDM (Kandji/Jamf/Intune)

Communication

Tools

Kandji

Jamf Pro

Intune

Azure AD

Job description

IT Support Specialist - Mac & M365 Environment

• Contract

We are seeking a proactive and detail-oriented IT Support Specialist with strong hands-on experience supporting MacBook and macOS devices in a corporate Microsoft 365 environment.

The ideal candidate will have experience with MacBook deployment, troubleshooting, device management, and end-user support. Familiarity with Jamf or other MDM solutions is preferred. This role will support day-to-day end-user computing needs while maintaining device security, asset management, and a seamless user experience.

• Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.
• Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.
• Mostly provide MacBook device installation and/or uninstallation services.
• Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
• Troubleshoot hardware and software issues on MacBooks and escape complex problems as necessary.
• Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
• Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
• Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
• Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.

• 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.
• Strong hands-on experience with macOS and MacBook devices.
• Experience with Kandji, Jamf, Intune, or other MDM platforms.
• Experience deploying, configuring, and managing MacBook devices.
• Working knowledge of Microsoft 365 applications and administration.
• Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
• Experience with employee onboarding/offboarding and hardware lifecycle management.
• Strong troubleshooting and problem-solving skills.
• Experience with IT asset management and inventory tracking.
• Strong communication and customer service skills.

Preferred Qualifications

• Experience supporting Kandji specifically.
• Experience with Jamf Pro or Microsoft Intune.
• Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
• Familiarity with endpoint security and compliance management.
• Experience in a corporate or enterprise IT environment.
• Basic understanding of Windows environments and cross-platform end-user support.

All your information will be kept confidential according to EEO guidelines.