IT Support Specialist

DMI; McLean (VA); On-site; USD 65,000 - 82,000; Full time

Job summary

Digital Management Llc in McLean, VA is seeking an IT Support Specialist to support the DMI IT Helpdesk team. The role involves Windows Server and AD administration, Mac administration, and Microsoft 365 administration, with a focus on excellent customer service and end-user support.

The candidate will handle Level I/II helpdesk tasks, configure laptops and peripherals, and troubleshoot network issues while maintaining Windows health and security across departments.

Qualifications

• Windows Server Administration.
• Windows Active Directory Administration.
• Apple Mac Administration.
• Microsoft 365 Portal Administration.
• Ability to provide excellent customer service.
• Endpoint Support & Troubleshooting.
• Must be proficient in reading, writing, and speaking English.
• CompTIA A+ Certification.
• CompTIA A+ Network Certification.
• CompTIA Security+ Certification.

Responsibilities

• Provide Level I and Level II helpdesk support to end users to resolve technical issues.
• Document symptoms and status using the ticketing system.
• Maintain health and availability of Windows platforms.
• Setup laptops, workstations, and peripherals; connect monitors and printers.
• Perform regular inventories of in-house IT equipment.
• Provide support to maintain health and availability of Windows platforms.

Skills

Windows Server

Active Directory

Mac Administration

Microsoft 365 Admin

Customer Service

Endpoint Support

English Proficiency

CompTIA A+ Certification

CompTIA A+ Network Certification

CompTIA Security+ Certification

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a full-time IT Support Specialistto support the DMI IT Helpdesk team.

Duties and Responsibilities:

• Windows Server administration.
• Windows 11 install, upgrade, and administration.
• Apple Mac install, upgrade, and administration.
• Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
• Good troubleshooting / problem solving skills.
• Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
• Perform Active Directory troubleshooting and support.
• Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
• Use ticketing system to document symptoms and status information as well as assign an applicable priority.
• Ensure IT equipment is properly maintained.
• Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
• Perform regular inventories of in-house IT equipment.
• Provide support to maintain the health and availability of the Windows platforms.
• Good oral and written communication skills and the ability to work in a local and remote user environment.
• Manage, maintain, build, and troubleshoot employee laptops.
• Manage, maintain, and troubleshoot printers

Qualifications

Required Skills/Certifications:

• Windows Server Administration
• Windows Active Directory Administration
• Apple Mac Administration
• Microsoft 365 Portal Administration
• Ability to provide excellent customer service
• Endpoint Support & Troubleshooting
• Must be proficient in reading, writing, and speaking English

Desired Skills:

• CompTIA A+ Certification
• CompTIA A+ Network Certification
• CompTIA Security+ Certification

Citizenship Status Required: Must be a U.S. citizen

Physical Requirements: May need to carry equipment weighing 25 lbs.

Location: McLean, VA

Work Arrangement: Must be able to work from HQ office located at 1600 International Dr. 4-5 days a week ( 8 am-5 pm)

Minimum Salary Rate

$65,455.55

Median Salary Rate

$81,819.44

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.