IT Support Engineer - Windows, Mac & Collaboration

Mcmillan-Pazdan-Smith-2; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Mcmillan-Pazdan-Smith-2 is seeking an IT Support Specialist to provide first-level technical support across employees, workstations, mobile devices, and printers. You will troubleshoot hardware, software, and connectivity issues, ensuring employees can use technology effectively across all office locations.

The role emphasizes strong communication, customer service, and the ability to learn new systems while supporting the IT team. Travel to other office locations is required as needed.

Qualifications

• Coursework, certification, or equivalent experience in information technology or related field.
• 1+ years of help desk or desktop support experience.
• Experience with Windows and Mac operating systems and Microsoft 365 applications.
• Ability to install, configure, troubleshoot, and maintain PCs, mobile devices, printers, and related software.
• Knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Understanding of basic computer security practices and data confidentiality.

Responsibilities

• Provide first-level technical support in person, by phone, or via ticketing/remote tools.
• Install, configure, troubleshoot, and maintain Windows/Mac computers, mobile devices, printers, and software.
• Document incidents and resolutions in the ticketing system.
• Support Microsoft 365 productivity applications and basic onboarding/offboarding tasks.
• Escalate complex issues and assist with follow-up until resolution.
• Coordinate with vendors for warranty/service requests and asset management.
• Support video conferencing and room technology; assist with remote meetings.

Skills

Help desk

Customer support

Windows

Mac OS

Microsoft 365

Networking basics

Security practices

Clear communication

Time management

Independent work

Education

Associate degree

Bachelor degree

Tools

Intune

NinjaOne

Setyl

Job description

Mcmillan-Pazdan-Smith-2 is seeking an IT Support Specialist to provide first-level technical support across employees, workstations, mobile devices, and printers. You will troubleshoot hardware, software, and connectivity issues, ensuring employees can use technology effectively across all office locations.

The role emphasizes strong communication, customer service, and the ability to learn new systems while supporting the IT team. Travel to other office locations is required as needed.