IT Support Specialist: Troubleshoot, Maintain & Empower

Holt Logistics Corp.; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Holt Logistics Corp. in Kentucky seeks an IT Support Specialist Level I to provide technical assistance for hardware, software, and network issues, enabling employees to work efficiently.

You will respond to inquiries, troubleshoot, install and maintain workstations, monitor assets, support onboarding, and document solutions while staying current with IT best practices.

Strong communication and customer service skills are essential.

Qualifications

• Certifications in IT support are preferred.
• Experience in IT help desk or troubleshooting roles.
• Strong knowledge of Windows/macOS, networks, and hardware.

Responsibilities

• Respond to user inquiries regarding computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
• Install, configure, test, and upgrade workstations, servers, and related hardware/software.

Skills

Excellent communication

Customer service

Problem solving

Organizational skills

Education

CompTIA A+

Network+

Security+

Microsoft Certified Professional (MCP)

Tools

SolarWinds platform

Ticketing systems

Remote support tools

Job description

Holt Logistics Corp. in Kentucky seeks an IT Support Specialist Level I to provide technical assistance for hardware, software, and network issues, enabling employees to work efficiently.

You will respond to inquiries, troubleshoot, install and maintain workstations, monitor assets, support onboarding, and document solutions while staying current with IT best practices.

Strong communication and customer service skills are essential.