IT Support Specialist

Fyda Freightliner Group; Walton (KY); On-site; USD 55,000 - 70,000; Full time

Job summary

Fyda Freightliner Group in Walton, KY is seeking an experienced IT Support specialist to maintain and enhance our computer networks, ensuring smooth operation across the organization. You will respond to security issues, configure hardware and software, and support users across multiple systems.

Ideal candidates have 3+ years in IT support, strong communication, and proficiency with MS Office; familiarity with VMware, Citrix, Cisco, Windows Server, and AD is preferred.

Qualifications

• 3+ years of IT support experience
• Excellent verbal and written communication skills
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with VMware, Citrix, Cisco, Microsoft Server, CrowdStrike, Mimecast, Active Directory, Veeam preferred
• Knowledge of Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
• Must work under pressure and meet deadlines while providing exemplary customer service
• Bachelor’s degree preferred; high school diploma or GED required

Responsibilities

• Respond quickly to computer security issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Prioritize and manage many open cases at one time
• Setting up accounts for new users and deal with password issues
• Deleting accounts for terminated employees
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintain compliance with all company policies and procedures
• Project Management
• Perform related duties as assigned by supervisor

Skills

Communication skills

MS Office

IT support

VMware

Citrix

Cisco

Microsoft Server

CrowdStrike

Mimecast

Active Directory

Veeam

Crystal Reports

SQL

Zoho CRM

Education

High school diploma or GED

Bachelor's degree preferred

Tools

VMware

Citrix

Cisco

Microsoft Server

CrowdStrike

Mimecast

Active Directory

Veeam

Crystal Reports

SQL

Zoho CRM

Job description

Job DetailsLevel: ExperiencedJob Location: Walton, Ky - Walton, KY 41094Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DayJob Category: Information Technology

Essential Duties and Responsibilities:

The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.

• Perform related duties as assigned by supervisor
• Respond quickly to computer security issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Prioritize and manage many open cases at one time
• Setting up accounts for new users and deal with password issues
• Deleting accounts for terminated employees
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintain compliance with all company policies and procedures
• Project Management

QualificationsEducation and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate wemployees
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
• Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Bachelor's degree preferred
• 3+ years of IT support experience required

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone