IT Support Specialist (Tier 1–2) – Onsite Yorktown

Atlantic Emergency Solutions; Yorktown (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Company-paid and voluntary benefit"

Job summary

Atlantic Emergency Solutions is seeking an IT Specialist to provide Tier 1/2 support for employees across the organization. The role focuses on troubleshooting Windows desktops, Microsoft 365 applications, and basic networking, with emphasis on customer service and secure IT operations.

The position is full-time, in-office in Yorktown, VA, with occasional travel to company locations. Onboarding/offboarding and asset inventory are part of the responsibilities, along with cybersecurity vigilance.

Qualifications

• 1–3 years of help desk, desktop support, or related IT experience preferred.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience troubleshooting computer hardware, software, peripherals, and printers.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, Ethernet, and VPN technologies.
• Familiarity with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and written and verbal communication skills.
• Ability to explain technical concepts to non-technical employees.
• Ability to prioritize multiple requests, work independently, and escalate when needed.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to employees onsite and remotely.
• Troubleshoot Windows desktops and laptops, software, printers, peripherals, and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office apps.
• Assist with Microsoft Entra ID, user accounts, groups, permissions, licensing, MFA, passwordless authentication, and access issues.
• Diagnose basic network issues involving TCP/IP, DNS, DHCP, Wi-Fi, Ethernet, VPNs, switches, and firewalls.
• Configure and deploy desktops, laptops, mobile devices, and other technology for new and existing employees.
• Support onboarding and offboarding, including account and equipment setup and recovery.
• Maintain IT asset inventory and assist with lifecycle management.
• Identify and escalate cybersecurity concerns, including phishing, malware, and compromised accounts.
• Document support requests, troubleshooting steps, system changes, and resolutions.
• Identify recurring issues and propose improvements.
• Assist senior IT staff with upgrades and office deployments.

Skills

Help desk

Windows 10/11

Microsoft 365

TCP/IP basics

Entra ID / Active Directory

Customer service

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Job description

Atlantic Emergency Solutions is seeking an IT Specialist to provide Tier 1/2 support for employees across the organization. The role focuses on troubleshooting Windows desktops, Microsoft 365 applications, and basic networking, with emphasis on customer service and secure IT operations.

The position is full-time, in-office in Yorktown, VA, with occasional travel to company locations. Onboarding/offboarding and asset inventory are part of the responsibilities, along with cybersecurity vigilance.