On-Site IT Support Intern - Windows & Cloud

Echo Global Logistics; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

ITS Logistics in York, PA is seeking an IT Support Representative for our Enterprise Site Support Team. You will handle tier I and II desktop support, user assistance, deskside support, and cloud user support, troubleshooting across hardware, software, and peripherals.

This on-site role emphasizes strong diagnostic skills, effective communication, and a customer‑service mindset. The ideal candidate will have working knowledge of Windows, Microsoft 365, Azure/Entra, and Active Directory, with a

Qualifications

• Working knowledge of Windows desktop systems
• Microsoft 365 including Exchange, OneDrive, Teams, and Office Applications
• Azure hosted environments and Entra (AzureAD)
• Legacy Active Directory and Windows server technologies
• Absorb information quickly and retain it
• Strong attention to detail
• Prior help desk experience is a plus
• Working knowledge of Microsoft Intune

Responsibilities

• Follow troubleshooting methodology to identify symptoms, scope, cause, and solution
• Communicate status of reported problems to relevant parties
• Develop action plans and look for improvements
• Document troubleshooting steps and resolution details in tickets

Skills

Windows desktop

Microsoft 365

Azure/Entra

Active Directory

Windows Server

Intune

Help desk

Attention to detail

Customer service

Teamwork

Communication

Job description

ITS Logistics in York, PA is seeking an IT Support Representative for our Enterprise Site Support Team. You will handle tier I and II desktop support, user assistance, deskside support, and cloud user support, troubleshooting across hardware, software, and peripherals.

This on-site role emphasizes strong diagnostic skills, effective communication, and a customer‑service mindset. The ideal candidate will have working knowledge of Windows, Microsoft 365, Azure/Entra, and Active Directory, with a