IT Specialist

Atlantic Emergency Solutions; Yorktown (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Company-paid and voluntary benefit"

Job summary

Atlantic Emergency Solutions is seeking an IT Specialist to provide Tier 1/2 support for employees across the organization. The role focuses on troubleshooting Windows desktops, Microsoft 365 applications, and basic networking, with emphasis on customer service and secure IT operations.

The position is full-time, in-office in Yorktown, VA, with occasional travel to company locations. Onboarding/offboarding and asset inventory are part of the responsibilities, along with cybersecurity vigilance.

Qualifications

• 1–3 years of help desk, desktop support, or related IT experience preferred.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience troubleshooting computer hardware, software, peripherals, and printers.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, Ethernet, and VPN technologies.
• Familiarity with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and written and verbal communication skills.
• Ability to explain technical concepts to non-technical employees.
• Ability to prioritize multiple requests, work independently, and escalate when needed.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to employees onsite and remotely.
• Troubleshoot Windows desktops and laptops, software, printers, peripherals, and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office apps.
• Assist with Microsoft Entra ID, user accounts, groups, permissions, licensing, MFA, passwordless authentication, and access issues.
• Diagnose basic network issues involving TCP/IP, DNS, DHCP, Wi-Fi, Ethernet, VPNs, switches, and firewalls.
• Configure and deploy desktops, laptops, mobile devices, and other technology for new and existing employees.
• Support onboarding and offboarding, including account and equipment setup and recovery.
• Maintain IT asset inventory and assist with lifecycle management.
• Identify and escalate cybersecurity concerns, including phishing, malware, and compromised accounts.
• Document support requests, troubleshooting steps, system changes, and resolutions.
• Identify recurring issues and propose improvements.
• Assist senior IT staff with upgrades and office deployments.

Skills

Help desk

Windows 10/11

Microsoft 365

TCP/IP basics

Entra ID / Active Directory

Customer service

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Job description

We are seeking a motivated, customer-focused, and detail-oriented IT Specialist to join our team. This position is responsible for providing Tier 1 and Tier 2 technical support to employees throughout the organization while assisting with the daily operation, maintenance, and deployment of company technology.

This IT Specialist will serve as a primary point of contact for technical support requests, troubleshooting hardware, software, Microsoft 365, networking, printing, mobile devices, and user-access issues.

The ideal candidate is a proactive problem-solver who takes ownership of technical challenges, communicates effectively, prioritizes customer service, and understands the importance of maintaining a secure, reliable, and efficient technology environment.

At Atlantic Emergency Solutions and Atlantic Heavy Duty, our employees support organizations that provide and service fire trucks, ambulances, refuse vehicles, and equipment that our customers rely on every day.

Schedule

• Monday through Friday
• Full-time, in-office position, in Yorktown, VA
• Paid holidays, no waiting period
• Occasional travel to company locations and other business-related events

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Company-paid and voluntary benefit options

Work Environment

• Friendly, laid-back environment with a supportive team
• Regular interaction with employees, managers, and leadership across multiple locations
• Environment where teamwork, communication, and building strong relationships are important

Key Job Duties

• Provide Tier 1 and Tier 2 technical support to employees both onsite and remotely
• Troubleshoot Windows desktops and laptops, software, printers, peripherals, mobile devices, and connectivity issues
• Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications
• Assist with Microsoft Entra ID, user accounts, groups, permissions, licensing, MFA, passwordless authentication, and access issues
• Diagnose basic network issues involving TCP/IP, DNS, DHCP, Wi‑Fi, Ethernet, VPNs, switches, and firewalls
• Configure and deploy desktops, laptops, mobile devices, and other technology for new and existing employees
• Support employee onboarding and offboarding, including account and equipment setup and recovery
• Maintain hardware, software, and IT asset inventory and assist with equipment lifecycle management
• Identify and appropriately escalated cybersecurity concerns, including phishing, malware, suspicious activity, and compromised accounts
• Document support requests, troubleshooting steps, system changes, and resolutions
• Identify recurring technical issues and recommend improvements or permanent solutions
• Assist senior IT staff with infrastructure upgrades, office deployments, system upgrades, and other technology projects

Requirements

• 1–3 years of help desk, desktop support, technical support, or related IT experience preferred.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience troubleshooting computer hardware, software, peripherals, and printers.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, Ethernet, and VPN technologies.
• Familiarity with Microsoft Entra ID, Active Directory, or similar identity‑management platforms.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent customer service and written and verbal communication skills.
• Ability to explain technical concepts to non‑technical employees.
• Ability to prioritize multiple requests, work independently, and recognize when escalation is appropriate.

Who Does Well Here

• People who are organized, detail-oriented, and able to manage competing priorities
• People who are approachable and comfortable working directly with employees and managers
• Team players who can also work independently and use good judgment
• People who can adjust when priorities change and are willing to step in where needed

Work environment and physical demands

• This position primarily works in an office environment and requires extended periods of sitting and working at a computer
• The role requires regular communication by phone, email, video conference, and in person
• Occasional travel to company locations and other business‑related events may be required
• Ability to lift and move computer equipment weighing approximately 40-50 pounds
• The employee must be able to perform the essential functions of the position, with or without reasonable accommodation

Atlantic Emergency Solutions is an Equal Opportunity Employer. This means that we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary Description $40,000 - $60,000