IT Support Specialist (Tier 1–2) — Help Desk & Systems

WMU-Cooley Law School; Lansing (MI); On-site; USD 48,000 - 56,000; Full time

Job summary

WMU-Cooley Law School seeks an IT Specialist to provide Tier 1 and 2 Help Desk support for faculty, staff and students at our Lansing, MI campus. You will handle user provisioning, resolve hardware and software issues, and document incidents to track progress with IT service tools.

The role requires an Associate’s degree or equivalent and at least one year of IT experience; CompTIA A+ is a plus. Strong communication and customer service skills are essential in a diverse academic environment.

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school (higher a plus).
• Minimum of one year IT experience.
• Knowledge of hardware and software systems including Windows and MS Office/Google Suite.
• Excellent communication and customer service skills; willingness to learn new systems and technologies.

Responsibilities

• Provide Tier 1 and 2 Help Desk support for faculty, staff and students.
• Perform user provisioning and deprovisioning and resolve hardware/software issues.
• Document, track, and monitor problems using IT service tools.
• Coordinate with network team to resolve issues and provide server assistance as needed.

Skills

Customer service

Communication skills

Problem solving

Analytical skills

Education

Associate's degree or equivalent

Tools

Microsoft Office

Google Workspace

Windows OS

Job description

WMU-Cooley Law School seeks an IT Specialist to provide Tier 1 and 2 Help Desk support for faculty, staff and students at our Lansing, MI campus. You will handle user provisioning, resolve hardware and software issues, and document incidents to track progress with IT service tools.

The role requires an Associate’s degree or equivalent and at least one year of IT experience; CompTIA A+ is a plus. Strong communication and customer service skills are essential in a diverse academic environment.