IT Help Desk & AV Support Technician

Southwestern Law School; Los Angeles (CA); Hybrid; USD 38,572 - 41,328; Full time

Job summary

Southwestern Law School in Los Angeles is hiring a Customer Care Technician to provide Tier 1/Tier 2 IT support. The role involves resolving technical issues and maintaining systems while ensuring high customer satisfaction.

Ideal candidates will have at least an Associate's Degree with relevant experience, and strong skills in Microsoft Windows and productivity applications. This position supports a limited hybrid work arrangement and requires excellent communication abilities.

Qualifications

• 1 year of relevant experience in IT support or related field.
• Experience with computer and peripheral installation and repair.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Provide technical support to enhance customer service.
• Manage customer issues using a ticket system.
• Maintain and troubleshoot audiovisual systems.

Skills

Excellent organizational skills

Outstanding oral and written communications

Analytical and technical problem-solving skills

Strong computer background

Education

Associate’s Degree

Tools

Microsoft Windows

Microsoft 365 Apps

Audiovisual systems

Job description

Southwestern Law School in Los Angeles is hiring a Customer Care Technician to provide Tier 1/Tier 2 IT support. The role involves resolving technical issues and maintaining systems while ensuring high customer satisfaction.

Ideal candidates will have at least an Associate's Degree with relevant experience, and strong skills in Microsoft Windows and productivity applications. This position supports a limited hybrid work arrangement and requires excellent communication abilities.