Tier 1 Desktop Support Specialist - Helpdesk & Projects

Washington University; Iowa (LA); On-site; USD 67,015,000 - 103,699,000; Full time

Job summary

Washington University in Saint Louis is seeking a Tier 1 desktop support specialist to assist staff, faculty and students with Windows and macOS, software installation, and hardware troubleshooting. This role provides front-line technical help and requires patience, clear communication, and strong customer service.

The position emphasizes efficient ticket handling, collaboration with IT teams, and support for desktop-related projects and documentation to ensure smooth operations campus-wide.

Qualifications

• High school diploma or equivalent is required.
• Two years of desktop support experience in an enterprise environment.
• Associate degree is preferred but not required.

Responsibilities

• Desktop support for OS, software installation, maintenance and hardware.
• Respond to tickets and escalate as needed.
• Front-line liaison for desktop issues and document support procedures.
• Collaborate with higher-level IT teams on planning and resolution.
• Assist with project tasks related to the desktop environment.

Skills

Accountability

Computer Support

Computing Platforms

Customer Service

Office Productivity Software

Oral Communications

Prioritization

Procedural Documentation

System Administration

System Integration

System Upgrades

Written Communication

Education

High school diploma or equivalent

Associate degree

Job description

Washington University in Saint Louis is seeking a Tier 1 desktop support specialist to assist staff, faculty and students with Windows and macOS, software installation, and hardware troubleshooting. This role provides front-line technical help and requires patience, clear communication, and strong customer service.

The position emphasizes efficient ticket handling, collaboration with IT teams, and support for desktop-related projects and documentation to ensure smooth operations campus-wide.