IT Service Desk Specialist — 1st/2nd Level Support

Holland & Knight; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision plans

401(k) with profit sharing

Paid holidays and time off

Backup dependent care

Job summary

Holland & Knight in Tampa, FL is seeking an IT Service Desk Support Specialist to provide first-line technical support for corporate software, hardware, and networks. You will log issues, assist users, and coordinate with IT staff to resolve problems.

The ideal candidate has a Bachelor's degree, 3–5 years of help desk experience, and certifications like A+ or MCP. This is a full-time role with comprehensive benefits and room for growth.

Qualifications

• Bachelor’s degree.
• 3-5 years of experience performing level one help desk support as part of a corporate team.
• Basic Technical Certification (A+, Network+, MCP, etc.).
• Advanced knowledge of computer hardware and software, including Microsoft Office.

Responsibilities

• Provide telephone and email support for corporate software, hardware, peripherals, and networks.
• Manage access and reset passwords.
• Learn internal business applications and offer 1st level PC/network and application support.
• Serve as the initial contact for troubleshooting PC and printer issues.
• Log calls and activities in a ticket system.
• Perform 2nd level support, including user onboarding/offboarding and managing Active Directory accounts.
• Process remote and mailbox access requests according to protocols, ensuring proper documentation and approvals.
• Special project and duties as assigned.

Skills

Customer service

Analytical skills

Team collaboration

Written and verbal communication

Willingness to learn new software/hard

Education

Bachelor's degree

3–5 years help desk experience

A+ / MCP / network certs

Tools

Microsoft Office

Active Directory

Job description

Holland & Knight in Tampa, FL is seeking an IT Service Desk Support Specialist to provide first-line technical support for corporate software, hardware, and networks. You will log issues, assist users, and coordinate with IT staff to resolve problems.

The ideal candidate has a Bachelor's degree, 3–5 years of help desk experience, and certifications like A+ or MCP. This is a full-time role with comprehensive benefits and room for growth.