IT Specialist

WMU-Cooley Law School; Lansing (MI); On-site; USD 48,000 - 56,000; Full time

Job summary

WMU-Cooley Law School seeks an IT Specialist to provide Tier 1 and 2 Help Desk support for faculty, staff and students at our Lansing, MI campus. You will handle user provisioning, resolve hardware and software issues, and document incidents to track progress with IT service tools.

The role requires an Associate’s degree or equivalent and at least one year of IT experience; CompTIA A+ is a plus. Strong communication and customer service skills are essential in a diverse academic environment.

Qualifications

• Associate’s degree or equivalent from a two-year college or technical school (higher a plus).
• Minimum of one year IT experience.
• Knowledge of hardware and software systems including Windows and MS Office/Google Suite.
• Excellent communication and customer service skills; willingness to learn new systems and technologies.

Responsibilities

• Provide Tier 1 and 2 Help Desk support for faculty, staff and students.
• Perform user provisioning and deprovisioning and resolve hardware/software issues.
• Document, track, and monitor problems using IT service tools.
• Coordinate with network team to resolve issues and provide server assistance as needed.

Skills

Customer service

Communication skills

Problem solving

Analytical skills

Education

Associate's degree or equivalent

Tools

Microsoft Office

Google Workspace

Windows OS

Job description

Cooley Law School seeks an IT Specialist. This position is located at Cooley's Lansing, Michigan campus.

The Information Technology (IT) Specialist provides Tier 1 and 2 Help Desk support to faculty, staff and students performing user provisioning and deprovisioning; resolving problems with computers, applications, systems, devices, phone system, wireless access, and hardware issues; identifies, researches, and resolves complex technical problems; documents, tracks, and monitors problems using applications and tools. The IT Specialist will coordinate with other teams and specialists to resolve issues. Provide hardware support and server assistance as assigned with assistance from the network team; and, provide other duties as needed.

Successful candidates will possess all or many of the following qualifications and/or skills: knowledge equivalent to that which normally would be acquired through an Associate’s degree or equivalent from two-year college or technical school, higher a plus; a minimum of one year of IT experience. COMP TIA A+, a plus. Knowledge of computer hardware and software systems including operating systems, Microsoft Office Suite and/or Google Suite; excellent communication skills and customer service; willingness to learn new systems and technologies; excellent analytical and diagnostic skills; and, ability to interact positively with individuals from a variety of diverse backgrounds.

Cooley Law School, 300 S. Capitol Ave, Lansing, MI 48933. First consideration will be given to those who apply before August 21, 2026. We are an equal employment opportunity employer. For further information about Cooley Law School, please visit www.cooley.edu .