IT Support Specialist: Tech Troubleshooter & Security

IHP; Russellville, Northern (AL, KY); Hybrid; USD 48,000 - 58,000; Full time

Job summary

TRM Innovative Hearth Products in Russellville, AL is seeking an RV IT Support Specialist to provide IT support onsite and remotely, troubleshoot hardware and software, and help maintain secure systems. The role requires flexibility for after-hours work and travel to other locations.

The ideal candidate brings 1–3 years of independent IT support experience, strong problem-solving skills, and the ability to communicate clearly in writing.

Qualifications

• 1-3 years’ experience in an independent IT support role.
• Ability to troubleshoot hardware and software across devices.
• Understanding IT security best practices and data protection.
• Clear written communication via email, chat and tickets.
• Willingness to learn and adapt to new systems.

Responsibilities

• Provide IT technical support to employees onsite and remotely.
• Assist with problem solving for computers, devices and printers.
• Maintain system functionality and assist with training.
• Understand network infrastructure and assist with troubleshooting.

Skills

IT support

Troubleshooting

Security best practices

Clear communication

Willingness to learn

Job description

TRM Innovative Hearth Products in Russellville, AL is seeking an RV IT Support Specialist to provide IT support onsite and remotely, troubleshoot hardware and software, and help maintain secure systems. The role requires flexibility for after-hours work and travel to other locations.

The ideal candidate brings 1–3 years of independent IT support experience, strong problem-solving skills, and the ability to communicate clearly in writing.