IT SUPPORT TECHNICIAN

Wilson Lumber Company; Huntsville (AL); On-site; USD 2,480,000 - 3,857,000; Part time

Job summary

Wilson Lumber Company in Huntsville, AL is seeking a part-time IT Support Specialist to provide end-user and device support across multiple locations. The role involves troubleshooting computer issues, managing user accounts, and maintaining security-related configurations in the Microsoft 365 environment.

You will work up to 20 hours per week, coordinate with the Sr. IT Manager, assist with OT systems, and help document resolutions and SOPs to improve network and software security.

Qualifications

• Associate degree or pursuing related degree.
• CompTIA Sec+ CE or equivalent IT certs, or willingness to pursue.
• Experience with Microsoft 365 preferred.

Responsibilities

• End-User & Device Support: setup/repair PCs, printers, and network devices; track issues in the ticketing system.
• Cybersecurity & Systems Support: security event analysis, audits, OT systems support, backups monitoring.
• Documentation & Process Improvement: SOPs, training, and security practice enhancements.
• Other Responsibilities: prioritize tasks with Sr. IT Manager; travel up to 20%.

Skills

Independence

Teamwork

Cybersecurity awareness

Microsoft 365 experience

Willingness to learn programming

Multi-tasking

Education

Associate Degree in Computer Science or related field

CompTIA Sec+ CE or equivalent IT certifications

Tools

Microsoft 365

Job description

Job DetailsLevel: ExperiencedJob Location: Meridian Street - Huntsville, AL 35811Position Type: Part TimeJob Shift: Day ShiftJob Category: Information TechnologyRole Summary

The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and managing user accounts in the email system. This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the continuous improvement of software applications and network infrastructure security.

Scope of the Position

The IT Support Specialist is based at the Huntsville, AL site and supports 5 locations, including Huntsville, Madison and Tanner AL, Westmoreland and Fairview, TN. This is a part-time, non-exempt position scheduled for up to 20 hours per week, with specific days and hours coordinated with the Sr. IT Manager based on business needs. This position requires less than 20% travel to work sites.

Key Responsibilities

End-User & Device Support

• Support all departments and branches in the use of computer-based programs, software, phones, and related tools.
• Set up and install new PCs, laptops, printers, and network devices.
• Troubleshoot and resolve PC, printer, and other hardware issues.
• Troubleshoot and resolve network, firewall, and VPN issues.
• Use the ticketing system to track and document issue resolution in a timely manner.
• Manage user accounts within the email system, including setup, updates, and access changes.

Cybersecurity & Systems Support

• Conduct cybersecurity operations and periodic software/system audits.
• Perform initial security event analysis and assist with in-depth investigations as needed.
• Provide security and development solutions for Microsoft 365.
• Support OT (Operational Technology) systems as assigned.
• Monitor and maintain backups of the company's information systems.

Documentation & Process Improvement

• Support and assist with inventory processes.
• Ensure end-user performance and efficiency by understanding best practices, building standard operating procedures/process design, documentation, and end-user training.
• Assist with the continuous improvement of software applications and network infrastructure security.

Other Responsibilities

• Prioritize duties in a manner consistent with departmental and organizational objectives.
• Follow any other job-related instructions and perform other job-related duties as requested by management.

Position Qualifications

• Lumber, retail, manufacturing, or supply chain experience desirable.
• Ability to work independently and as a member of a team.
• Willingness to advance in learning information technology and cybersecurity.
• Knowledge and/or willingness to learn programming languages.
• Exhibit creativity and innovation in business solutions.
• Broadly focused and able to manage multiple efforts concurrently.
• Microsoft 365 experience.
• Ability to maintain consistent, reliable attendance within a part-time schedule.

Education and Experience

• Associate Degree in Computer Science, related field, or pursuing a similar degree.
• CompTIA Sec+ CE or equivalent IT certifications, or willing to pursue the certifications.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to crawl and work in tight spaces.
• Ability to climb ladders.
• Sit, stand, frequently.
• Adapt to various environments including production.