IT Support Specialist: Systems & User Support Pro

Emergency University; Portland (OR); On-site; USD 52,000 - 65,000; Full time

Job summary

Emergency University is seeking a dedicated IT Support Specialist to join our Portland team. You will provide technical assistance and support to staff, ensuring IT systems run smoothly and securely.

Strong communication skills are essential to guide users through hardware, software, and account-related issues. You will troubleshoot across Windows, macOS, and networking basics, install and configure computer systems, and contribute to IT projects.

Qualifications

• Experience providing technical assistance and support to staff.
• Ability to diagnose and fix hardware and software issues.
• Experience managing user accounts and access control.
• Familiarity with basic networking concepts and remote access.

Responsibilities

• Provide technical assistance to staff to ensure IT systems run smoothly.
• Troubleshoot hardware and software issues and guide users through solutions.
• Install and configure computer systems and software as needed.
• Manage user accounts, permissions, and security settings.
• Maintain and update IT documentation and knowledge-base articles.
• Collaborate on IT projects and contribute to process improvements.

Skills

Troubleshooting

Hardware

Software

User accounts

Networking basics

Tools

Windows OS

macOS

Active Directory

VPN

Job description

Emergency University is seeking a dedicated IT Support Specialist to join our Portland team. You will provide technical assistance and support to staff, ensuring IT systems run smoothly and securely.

Strong communication skills are essential to guide users through hardware, software, and account-related issues. You will troubleshoot across Windows, macOS, and networking basics, install and configure computer systems, and contribute to IT projects.