Mac/PC IT Support Specialist — Campus & Classrooms

University of New England; Maine; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health and dental plan options

Educational benefits

Job summary

The University of New England seeks a Technology Support Specialist to initiate and support a Mac and PC environment, solving a wide range of application and technical problems with strong customer service and communication. You will work across two campuses providing timely support via phone, email, and in-person visits.

Preferred candidates have Windows and MacOS expertise, experience imaging laptops/desktops, and familiarity with enterprise tools. Higher education experience is valued.

Qualifications

• Experience with Windows and Mac operating systems and imaging processes.
• Certifications in IT support are a plus, including CompTIA A+ or Apple certs.
• Experience in higher education is preferred and strong customer service skills.

Responsibilities

• Provide Mac and PC support across two campuses via phone, email, walk-up, and office visits.
• Troubleshoot hardware and software issues and maintain device images.
• Assist users and collaborate with ITS staff to resolve campus wide technical problems.

Skills

Windows OS

MacOS

Imaging laptops

Customer service

Education

Bachelor’s degree preferred

4 years experience in related field

Tools

ServiceNow

Kace

Deep Freeze

Jamf

Job description

The University of New England seeks a Technology Support Specialist to initiate and support a Mac and PC environment, solving a wide range of application and technical problems with strong customer service and communication. You will work across two campuses providing timely support via phone, email, and in-person visits.

Preferred candidates have Windows and MacOS expertise, experience imaging laptops/desktops, and familiarity with enterprise tools. Higher education experience is valued.