Campus Technology Support Specialist

University of Maine; Portland (ME); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Health insurance

Disability insurance

Life insurance

Tuition waiver

Retirement plan

Descrizione del lavoro

The University of Southern Maine Portland campus is seeking a Technology Support Technician to help students, faculty, and staff maximize the use of technology. You will support desktops, laptops, mobile devices, printers, and classroom tech to keep spaces ready for instruction and provide responsive help when issues arise.

You are a resourceful troubleshooter with strong communication and customer service skills, able to work independently or in a team while supporting a range of systems and

Competenze

• Two years of related post-high-school education and three years of related technical support experience.
• Knowledge of Windows and macOS.
• Experience configuring, installing, and troubleshooting current operating systems, productivity tools, networks, and mobile devices.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities in a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Must lift up to 50 lbs occasionally.

Mansioni

• Install, configure, and support desktops, laptops, mobiles, printers, and peripherals.
• Diagnose and resolve software, hardware, and connectivity issues via in-person and remote channels.
• Maintain records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with IT staff and assist with small desktop projects.
• Provide onboarding and setup for new employees or device replacements.
• Deliver excellent customer service and follow up on open issues.

Conoscenze

Windows

macOS

Customer service

Communication

Formazione

Two years of related post-high-school education

Strumenti

Ticketing systems

Inventory systems

Remote support tools

Descrizione del lavoro

The University of Southern Maine Portland campus is seeking a Technology Support Technician to help students, faculty, and staff maximize the use of technology. You will support desktops, laptops, mobile devices, printers, and classroom tech to keep spaces ready for instruction and provide responsive help when issues arise.

You are a resourceful troubleshooter with strong communication and customer service skills, able to work independently or in a team while supporting a range of systems and