IT Support Pro: Windows/macOS, Networks & User Training

Forge Horizon Inc.; Boston (MA); On-site; USD 87,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Forge Horizon Inc. in Boston, MA is seeking an IT Support Specialist to join our growing technology team. In this full-time role, you will provide technical support to employees and ensure smooth operation of IT systems across the office.

You will troubleshoot hardware and software issues, assist users with IT problems, maintain infrastructure, monitor performance, and implement security measures. A bachelor’s degree in Computer Science or Information Technology and at least two years of IT

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field and at least two years in IT support.
• Strong troubleshooting and problem-solving abilities.
• Experience with Windows and macOS operating systems and basic networking.

Responsibilities

• Troubleshoot hardware and software issues for end-users.
• Provide timely IT support and guidance to staff.
• Maintain and monitor IT infrastructure and systems.

Skills

Troubleshooting hardware & software

User support

System monitoring

Security measures

End-user training

Windows

macOS

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

Windows OS

macOS

Networking basics

Job description

Forge Horizon Inc. in Boston, MA is seeking an IT Support Specialist to join our growing technology team. In this full-time role, you will provide technical support to employees and ensure smooth operation of IT systems across the office.

You will troubleshoot hardware and software issues, assist users with IT problems, maintain infrastructure, monitor performance, and implement security measures. A bachelor’s degree in Computer Science or Information Technology and at least two years of IT