IT Support Specialist

Emergency University; Portland (OR); On-site; USD 52,000 - 65,000; Full time

Job summary

Emergency University is seeking a dedicated IT Support Specialist to join our Portland team. You will provide technical assistance and support to staff, ensuring IT systems run smoothly and securely.

Strong communication skills are essential to guide users through hardware, software, and account-related issues. You will troubleshoot across Windows, macOS, and networking basics, install and configure computer systems, and contribute to IT projects.

Qualifications

• Experience providing technical assistance and support to staff.
• Ability to diagnose and fix hardware and software issues.
• Experience managing user accounts and access control.
• Familiarity with basic networking concepts and remote access.

Responsibilities

• Provide technical assistance to staff to ensure IT systems run smoothly.
• Troubleshoot hardware and software issues and guide users through solutions.
• Install and configure computer systems and software as needed.
• Manage user accounts, permissions, and security settings.
• Maintain and update IT documentation and knowledge-base articles.
• Collaborate on IT projects and contribute to process improvements.

Skills

Troubleshooting

Hardware

Software

User accounts

Networking basics

Tools

Windows OS

macOS

Active Directory

VPN

Job description

We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our staff, ensuring that all IT systems and services operate efficiently. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, and maintaining network infrastructure.

The role requires a strong understanding of computer systems, mobile devices, and other technology. You will assist in the installation and configuration of computer systems, diagnose hardware and software faults, and resolve technical issues in a timely manner. Excellent communication skills are essential, as you will be interacting with users to provide guidance and support.

The successful candidate will have experience with various operating systems, familiarity with network protocols, and the ability to work both independently and as part of a team. A commitment to customer service and the ability to handle multiple tasks in a fast-paced environment are crucial for this role.

Additionally, the IT Support Specialist will participate in IT projects, contribute to documentation and knowledge base articles, and stay updated on the latest technology trends and best practices.