IT Support Specialist I - Windows & Mac Help Desk

Colorado State University; Fort Collins (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Colorado State University’s College of Natural Sciences seeks an IT Support Technician to provide first-line technical support for faculty, staff, students, and department computing resources. This role serves as a primary contact for IT incidents and service requests and focuses on timely issue resolution.

You will troubleshoot Windows and macOS, install and maintain desktops and peripherals, support Microsoft 365 applications, and assist with onboarding and inventory.

Qualifications

• Associate degree or equivalent in IT or related field.
• Experience with Windows and macOS end-user support.
• Experience with Microsoft 365 apps (Outlook/Teams/Word/Excel/PowerPoint).
• Strong customer service and communication skills for users with varying technical levels.
• Must be able to lift/move up to 25 lbs.

Responsibilities

• Serve as the primary contact for IT support requests via phone, email, tickets, remote support, and in-person.
• Troubleshoot Tier 1 hardware, software, peripherals, and connectivity on Windows and macOS.
• Install, configure, deploy, and maintain desktops, printers, and related endpoint tech.
• Support Microsoft 365 services and applications and collaboration tools.
• Assist with account-related services including MFA, email configuration, and access requests.

Skills

Windows OS

macOS

Microsoft 365

Customer service

End-user support

Lifting to 25 lbs

Education

Associate degree or equivalent

Tools

Active Directory

Azure AD (Microsoft Entra ID)

Endpoint management

OSTicket

Freshservice

Zoom

Microsoft Teams

Job description

Colorado State University’s College of Natural Sciences seeks an IT Support Technician to provide first-line technical support for faculty, staff, students, and department computing resources. This role serves as a primary contact for IT incidents and service requests and focuses on timely issue resolution.

You will troubleshoot Windows and macOS, install and maintain desktops and peripherals, support Microsoft 365 applications, and assist with onboarding and inventory.