IT Support Specialist — Site IT Expert (24/7)

Amcor; New London (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Health Savings Account

Life insurance

Parental Leave

Retirement Savings Plan

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking an IT Support Specialist to deliver standard IT solutions at Amcor sites, serving as the primary IT contact for the facility. The role supports L1/L2 workstation deployments and L3 server/virtualization environments with a strong emphasis on problem-solving and communication.

You will ensure IT processes align with security policies, assist with local IT budgets, and provide end-user training to improve site operational efficiency.

Qualifications

• Technical education in computer science or equivalent experience/studies.
• Windows Server experience and server virtualization knowledge.
• Strong troubleshooting and communication skills in a fast-paced environment.
• Fluency in English (written and spoken).
• Knowledge of TCP/IP and basic networking.

Responsibilities

• Deliver IT services for a site or multiple sites with up to ~1,000 devices per FTE.
• Manage IT service delivery including user support processes, asset management, and budgeting.
• Prioritize tasks and coordinate with internal and external stakeholders.
• Provide L1/L2 workstation deployment support and L3 server/virtualization support.
• Communicate changes and train end-users on best IT practices at sites.
• Ensure operations align with global IT standards and security policies.

Skills

Windows Server

Networking TCP/IP

Troubleshooting

Communication skills

English fluency

Education

Technical degree in computer science or related field

ITIL Foundations desirable

Tools

Windows Server

Server virtualization

TCP/IP networking

Job description

Amcor is seeking an IT Support Specialist to deliver standard IT solutions at Amcor sites, serving as the primary IT contact for the facility. The role supports L1/L2 workstation deployments and L3 server/virtualization environments with a strong emphasis on problem-solving and communication.

You will ensure IT processes align with security policies, assist with local IT budgets, and provide end-user training to improve site operational efficiency.