IT Support Specialist

Amcor; New London (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Health Savings Account

Life insurance

Parental Leave

Retirement Savings Plan

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking an IT Support Specialist to deliver standard IT solutions at Amcor sites, serving as the primary IT contact for the facility. The role supports L1/L2 workstation deployments and L3 server/virtualization environments with a strong emphasis on problem-solving and communication.

You will ensure IT processes align with security policies, assist with local IT budgets, and provide end-user training to improve site operational efficiency.

Qualifications

• Technical education in computer science or equivalent experience/studies.
• Windows Server experience and server virtualization knowledge.
• Strong troubleshooting and communication skills in a fast-paced environment.
• Fluency in English (written and spoken).
• Knowledge of TCP/IP and basic networking.

Responsibilities

• Deliver IT services for a site or multiple sites with up to ~1,000 devices per FTE.
• Manage IT service delivery including user support processes, asset management, and budgeting.
• Prioritize tasks and coordinate with internal and external stakeholders.
• Provide L1/L2 workstation deployment support and L3 server/virtualization support.
• Communicate changes and train end-users on best IT practices at sites.
• Ensure operations align with global IT standards and security policies.

Skills

Windows Server

Networking TCP/IP

Troubleshooting

Communication skills

English fluency

Education

Technical degree in computer science or related field

ITIL Foundations desirable

Tools

Windows Server

Server virtualization

TCP/IP networking

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

About The Role

The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites. This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.

Principal Accountabilities

• Delivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
• Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
• Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.
• Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
• Ability to support (L3) for Server and Virtualization environment
• This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
• Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.
• Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.
• IT Asset management
• Ensure computer rooms and IDF are properly organized according to the local standards.
• Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.

Knowledge And Experience

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong Troubleshooting skills
• Fluency in English communication (spoken, written); other languages will be considered an advantage
• Project experience is advantageous
• Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization
• Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
• Good knowledge of TCP/IP and basic Networking

Our Expectations

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)