IT Support Specialist

Amcor Flexibles, LLC; New London (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program & EAP

Health Savings Account/ Flexible Spend

Life insurance, AD&D, disability

Parental Leave

Retirement Savings Plan with company 1

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor IT is seeking an IT Support Specialist to deliver standard IT solutions across Amcor sites. You will serve as the primary IT contact at the facility, supporting a large number of devices and ensuring alignment with global IT standards.

The role requires technical education, Windows Server and virtualization knowledge, and strong communication skills. Expect a demanding, fast-paced environment with opportunities for growth within a world-class team.

Qualifications

• Fluency in English communication (spoken, written).
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask in fast-paced environment.
• Good interpersonal and communication skills.
• Project experience is advantageous.
• Knowledge of TCP/IP and basic networking.

Responsibilities

• Deliver IT services for a site or multiple sites (up to ~1,000 devices) per FTE.
• Manage IT service delivery activities including user support processes, customer relations and IT asset management.
• Exercise discretion and independent judgment in prioritizing tasks and coordinating with stakeholders.
• Provide L1/L2 support for standard workstation deployments; L3 support for server and virtualization.
• Communicate changes and project updates; provide end-user training and best practices at sites.
• Ensure alignment with global IT standards and security policies; advise site leadership on IT matters.
• Input on local IT budgets in line with Group IT standards and cybersecurity policy.
• IT asset management and proper organization of computer rooms/IDF.
• Ensure 24x7 coverage for critical IT issues when applicable.

Skills

Interpersonal skills

Troubleshooting

English fluency

Multitasking

Communication skills

Project experience

Education

Computer science degree or equivalent experience

ITIL Foundations desirable

Windows Server certifications

Job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com ILinkedInIGlassdoorIFacebook IYouTube

Job Description

About The Role

The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor's sites.

This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.

Principal Accountabilities

• Delivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
• Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
• Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.
• Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
• Ability to support (L3) for Server and Virtualization environment
• This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
• Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.
• Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.
• IT Asset management
• Ensure computer rooms and IDF are properly organized according to the local standards.
• Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.

Knowledge and Experience

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong Troubleshooting skills
• Fluency in English communication (spoken, written); other languages will be considered an advantage
• Project experience is advantageous
• Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization
• Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
• Good knowledge of TCP/IP and basic Networking

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our Expectations

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the 'Know Your Rights: Workplace Discrimination is Illegal' Poster.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)