IT Support Specialist: Flexible Time Off & Growth

Amcor Flexibles, LLC; New London (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program & EAP

Health Savings Account/ Flexible Spend

Life insurance, AD&D, disability

Parental Leave

Retirement Savings Plan with company 1

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor IT is seeking an IT Support Specialist to deliver standard IT solutions across Amcor sites. You will serve as the primary IT contact at the facility, supporting a large number of devices and ensuring alignment with global IT standards.

The role requires technical education, Windows Server and virtualization knowledge, and strong communication skills. Expect a demanding, fast-paced environment with opportunities for growth within a world-class team.

Qualifications

• Fluency in English communication (spoken, written).
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask in fast-paced environment.
• Good interpersonal and communication skills.
• Project experience is advantageous.
• Knowledge of TCP/IP and basic networking.

Responsibilities

• Deliver IT services for a site or multiple sites (up to ~1,000 devices) per FTE.
• Manage IT service delivery activities including user support processes, customer relations and IT asset management.
• Exercise discretion and independent judgment in prioritizing tasks and coordinating with stakeholders.
• Provide L1/L2 support for standard workstation deployments; L3 support for server and virtualization.
• Communicate changes and project updates; provide end-user training and best practices at sites.
• Ensure alignment with global IT standards and security policies; advise site leadership on IT matters.
• Input on local IT budgets in line with Group IT standards and cybersecurity policy.
• IT asset management and proper organization of computer rooms/IDF.
• Ensure 24x7 coverage for critical IT issues when applicable.

Skills

Interpersonal skills

Troubleshooting

English fluency

Multitasking

Communication skills

Project experience

Education

Computer science degree or equivalent experience

ITIL Foundations desirable

Windows Server certifications

Job description

Amcor IT is seeking an IT Support Specialist to deliver standard IT solutions across Amcor sites. You will serve as the primary IT contact at the facility, supporting a large number of devices and ensuring alignment with global IT standards.

The role requires technical education, Windows Server and virtualization knowledge, and strong communication skills. Expect a demanding, fast-paced environment with opportunities for growth within a world-class team.