IT Support Specialist — Secure End-User & Onboarding Pro

Legal Monkeys; College Station (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) match

Medical/dental/vision/life insurance

Job summary

Legal Monkeys is seeking an IT Support Specialist to manage hardware/software resources, troubleshoot escalated issues, and maintain HIPAA-compliant security across the firm. You’ll support end users in a fast‑paced environment and help optimize technology operations.

The role covers onboarding/offboarding, training, software integrations, and procurement, with opportunities to improve processes and security posture. Strong troubleshooting and communication skills are essential.

Qualifications

• Associate's degree in IT/CS or related field or equivalent experience.
• 3–5 years progressive IT experience, preferably in operations or systems admin.
• Experience with HIPAA privacy/security requirements is preferred.
• Experience managing third-party software vendors.
• Hands-on support for custom applications; certifications are a plus.

Responsibilities

• Onboard new employees with hardware/software provisioning, accounts, and config tasks.
• Provide training and end-user support on hardware, software, and proprietary tools.
• Manage offboarding: disable access, revoke credentials, return equipment.
• Administer the helpdesk system; troubleshoot and resolve software/hardware issues promptly.
• Lead cybersecurity awareness training for staff.
• Configure and support law firm software integrations; data sync and connectivity.
• Maintain system reporting infrastructure.
• Coordinate IT hardware/software purchases within budget; track inventory.
• Ensure HIPAA compliance, security, and policy adherence in operations.
• Maintain antivirus and endpoint protection across devices.
• Support vendor software implementations, upgrades, and troubleshooting.
• Stay current with tech advancements and propose upgrades.
• Provide after-hours technical support as needed; think critically under pressure.
• Perform other duties as assigned.

Skills

Troubleshooting

Communication

Organization

Multitasking

IT asset management

Documentation

Problem solving

Independent work

Education

Associate's degree in IT/CS or related field

3–5 years IT operations experience

HIPAA compliance exposure

Vendor software management

Certifications preferred (e.g., CompTIA A+)

Tools

Ticketing system

Vendor software tools

Job description

Legal Monkeys is seeking an IT Support Specialist to manage hardware/software resources, troubleshoot escalated issues, and maintain HIPAA-compliant security across the firm. You’ll support end users in a fast‑paced environment and help optimize technology operations.

The role covers onboarding/offboarding, training, software integrations, and procurement, with opportunities to improve processes and security posture. Strong troubleshooting and communication skills are essential.