IT Support & Systems Specialist — Onboarding, Helpdesk & Security

Legal Monkeys; Waco (TX); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) plan

Medical/dental/vision insurance

Job summary

Legal Monkeys in Texas is seeking an IT Support Specialist to manage hardware and software resources and troubleshoot escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization.

We are looking for a detail-oriented IT professional with strong troubleshooting skills and the ability to support end users in a fast-paced environment.

Qualifications

• Associate degree or equivalent in IT or related field.
• 3–5 years of IT support/operations experience preferred.
• Familiarity with HIPAA privacy/security requirements.
• Certifications such as CompTIA A+, Security+ are a plus.

Responsibilities

• Provide onboarding for new employees: provisioning hardware/software, accounts, and configurations.
• Deliver end-user training and ongoing technical support for hardware, software, and workflows.
• Manage offboarding: disable access, collect equipment, revoke credentials.
• Administer helpdesk system; diagnose and resolve software/hardware issues promptly.
• Coordinate IT hardware/software purchases and maintain inventory on budget.
• Support cybersecurity awareness training for staff.

Skills

Troubleshooting

Workstation configuration

IT asset management

Vendor management

Communication

Problem solving

Independent work

Security awareness

Education

Associate degree in IT or related field

Job description

Legal Monkeys in Texas is seeking an IT Support Specialist to manage hardware and software resources and troubleshoot escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization.

We are looking for a detail-oriented IT professional with strong troubleshooting skills and the ability to support end users in a fast-paced environment.