IT Support Specialist

Legal Monkeys; Waco (TX); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) plan

Medical/dental/vision insurance

Job summary

Legal Monkeys in Texas is seeking an IT Support Specialist to manage hardware and software resources and troubleshoot escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization.

We are looking for a detail-oriented IT professional with strong troubleshooting skills and the ability to support end users in a fast-paced environment.

Qualifications

• Associate degree or equivalent in IT or related field.
• 3–5 years of IT support/operations experience preferred.
• Familiarity with HIPAA privacy/security requirements.
• Certifications such as CompTIA A+, Security+ are a plus.

Responsibilities

• Provide onboarding for new employees: provisioning hardware/software, accounts, and configurations.
• Deliver end-user training and ongoing technical support for hardware, software, and workflows.
• Manage offboarding: disable access, collect equipment, revoke credentials.
• Administer helpdesk system; diagnose and resolve software/hardware issues promptly.
• Coordinate IT hardware/software purchases and maintain inventory on budget.
• Support cybersecurity awareness training for staff.

Skills

Troubleshooting

Workstation configuration

IT asset management

Vendor management

Communication

Problem solving

Independent work

Security awareness

Education

Associate degree in IT or related field

Job description

Join our team as an IT Support Specialist, where you’ll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment.

What You’ll Do

• Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks.
• Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows.
• Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment.
• Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner.
• Manage Cybersecurity awareness training for staff.
• Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting).
• Maintain system reporting infrastructure.
• Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
• Maintain compliance with organizational IT policies and standards, including data security and system integrity.
• Maintain antivirus software and endpoint protection.
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
• Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations.
• Provide after-hours technical support as needed.
• Think critically through unexpected problems.
• Perform other duties as assigned.

Education & Experience

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands‑on experience.
• 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid‑sized business.
• Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements.
• Experience managing third-party software vendors.
• Hands‑on experience with custom application support.
• Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Required Skills/Abilities

• Proficient in troubleshooting hardware and software issues across various platforms.
• Ability to assemble and configure computer workstations and related technology equipment.
• Knowledge of database and software integration principles.
• Experience in implementing software solutions for process improvement.
• Strong communication skills to assist clients and team members effectively.
• Excellent organizational and multitasking abilities.
• Proficient in IT asset management and documentation.
• Strong problem‑solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Benefits

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture