Onsite IT Support Specialist - End-User & Security

Healthcare Fraud Shield; Chesterfield (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Vacation & sick PTO

7 holidays & 2 floating holidays

Maternity/paternity leave

Disability & Life insurance

FSA

EAP

Career development initiatives

Remote work eligible

Job summary

Healthcare Fraud Shield is seeking an IT Support Specialist to provide day-to-day technical support for employees and maintain the end-user computing environment, including workstations, company devices, and user accounts.

The role owns onboarding/offboarding, training, and support documentation, reporting to the IT Security Manager. This on-site position also handles office technology and physical security, asset inventory, and conference room tech.

Qualifications

• Minimum of 3 years of relevant IT support experience, HIPAA-regulated environment preferred.
• Strong hands-on experience with Windows operating system and platform.
• Experience with Entra ID/Azure AD, Microsoft 365, and Group Policy.
• Excellent written and verbal communication; able to train non-technical users.
• Experience with PowerShell for automating routine tasks.

Responsibilities

• Provide timely, effective help desk support to internal users via phone, email, or messaging, resolving tickets to user satisfaction.
• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues documented through help desk tickets.
• Train end users on company hardware, software, and IT procedures, including new-hire orientation and changes when tools update.
• Escalate out-of-scope issues to IT Security Manager or appropriate IT Operations staff.
• Deploy, configure, and manage end-user workstations and company assets using Intune; enroll devices.
• Manage mobile device fleet: enrollment, configuration, repairs, replacements, and offboarding.
• Enforce security policies for mobile devices, including passcodes and encryption.
• Create and maintain user accounts and permissions in Microsoft 365 Admin Center.
• Administer onboarding and offboarding end-to-end: provisioning, license assignment, badge access.

Skills

Windows OS

Entra ID/Azure AD

Microsoft 365

Group Policy

Patch management

PowerShell

Mobile device management

VPN/firewall basics

Technical writing

Communication

Troubleshooting

AI tools usage

Security/compliance

On-site work readiness

Equipment handling

Tools

Microsoft Intune

Job description

Healthcare Fraud Shield is seeking an IT Support Specialist to provide day-to-day technical support for employees and maintain the end-user computing environment, including workstations, company devices, and user accounts.

The role owns onboarding/offboarding, training, and support documentation, reporting to the IT Security Manager. This on-site position also handles office technology and physical security, asset inventory, and conference room tech.