IT Support Associate

Islamic Foundation School; Villa Park (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Islamic Foundation School in Villa Park, IL seeks an IT Support Associate to provide frontline technical support for hardware, software, and Chromebooks for staff and students. You will configure desktops, manage user accounts, and assist with live streaming for events.

The role requires proactive problem solving, clear communication with users, and collaboration with the technology team on upgrades and projects.

Qualifications

• Provides technical support for computer hardware, software applications, and Chromebook devices.
• Supports Islamic Foundation school staff and students in a professional, service-oriented manner.
• Sets up and configures desktop computers, peripheral devices, and user accounts with appropriate access.
• Coordinates live streaming services for school events and provides related support.
• Installs, repairs, and maintains software, hardware, and peripherals.
• Troubleshoots issues, escalates as needed, and documents solutions.
• Maintains and updates technology systems and user accounts per procedures.
• Prepares moderately complex reports and documentation.

Responsibilities

• Provides technical support for computer hardware, software applications, and Chromebook devices.
• Sets up and configures desktop computers, peripheral devices, and user accounts.
• Coordinates live streaming services and provides technical support for events.
• Installs, repairs, and maintains software, hardware, and peripheral equipment.
• Troubleshoots and diagnoses issues; escalates unresolved matters to technicians.
• Maintains technology systems and administers user accounts per procedures.
• Prepares reports and documentation as assigned.
• Assists with system upgrades and other technical projects.

Skills

Tech support

Chromebook devices

Account management

Live streaming

Hardware repair

Troubleshooting

Documentation

User communication

Project coordination

Tools

VoIP phones

Printers

Networking basics

Job description

Description

The following duties are intended to describe the general nature and level of work performed by the individual assigned to this position. They represent the responsibilities, knowledge, skills, and abilities required and are not intended to be an exhaustive list of all duties. The position may include responsibilities related to computer operations, computer repair, wire and cable installation, hardware and software support, help desk services, and network maintenance. The IT Support Associate performs a range of technical support functions to help ensure reliable technology services and communicates regularly with the supervisor regarding project status, support needs, and technical issues.

Requirements

• Provides technical support for computer hardware, software applications, and Chromebook devices.
• Provides technology support to Islamic Foundation school staff and students in a professional and service-oriented manner.
• Sets up and configures desktop computers, peripheral devices, and user accounts, including the assignment of appropriate access and security levels.
• Coordinates live streaming services and provide technical support for Islamic Foundation events as required.
• Installs, repairs, and maintains software, hardware, and peripheral equipment.
• Troubleshoots and diagnoses technical issues, implements appropriate corrective actions, and escalates unresolved matters to designated technical resources as necessary.
• Maintains and updates technology systems and administers user accounts in accordance with established procedures.
• Prepares moderately complex reports and related documentation as assigned.
• Troubleshoots, repairs, and maintains computer equipment, including desktop computers, laptops, Chromebooks, VoIP phones, monitors, and printers.
• Serves as a liaison for technology operations by communicating with users, addressing concerns, and coordinating problem resolution as appropriate.
• Assists with system upgrades, implementation activities, and other complex technical projects as assigned.