Technology Support Technician - Classroom & Devices

Experience Champaign Urbana; Urbana (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

Experience Champaign Urbana is hiring a Technology Specialist for Urbana School District #116. The role provides customer service-oriented technical support for students and teachers, handling installation, maintenance, and repair of hardware and software to ensure reliable access to technology.

Responsibilities include responding to helpdesk tickets, troubleshooting devices, training staff, deploying devices, and maintaining IT documentation, with a 12-month term and ASAP start.

Qualifications

• High School Diploma is required.
• Two years of related work experience or college coursework providing technical knowledge of devices and peripherals.
• IT certifications are desirable but not required.

Responsibilities

• Responds to end-user helpdesk tickets in a timely manner, escalating if needed.
• Troubleshoots and resolves hardware and software network issues.
• Report and escape critical IT issues.
• Performs administrative duties for Windows, Mac and Chrome devices.
• Performs administrative duties for Google accounts and Chrome devices within Google Admin Console.
• Conduct training and provide technical guidance to staff and students on device usage, software applications, and digital tools.
• Configures and deploys end-user devices.
• Implements system imaging and maintains device fleet.
• Assist with IT departmental projects and District wide upgrades.

Skills

Windows Admin

Mac Admin

Troubleshooting

Security Principles

Documentation

Education

High School Diploma

Two years related work exp./college coursework

IT certifications desirable

Job description

Experience Champaign Urbana is hiring a Technology Specialist for Urbana School District #116. The role provides customer service-oriented technical support for students and teachers, handling installation, maintenance, and repair of hardware and software to ensure reliable access to technology.

Responsibilities include responding to helpdesk tickets, troubleshooting devices, training staff, deploying devices, and maintaining IT documentation, with a 12-month term and ASAP start.