IT Support Specialist: Remote & Onsite Tech Expert

Pohlad-Companies; Minneapolis (MN); Hybrid; USD 55,000 - 78,000; Full time

Job summary

Pohlad-Companies is seeking an IT Support Specialist to be the primary contact for day-to-day technology support. You will manage help desk tickets, diagnose issues across Windows, Mac, and networked devices, and assist with onboarding, offboarding, and account provisioning.

You will support Microsoft 365 services and security tools across endpoints and users. The role involves documenting procedures, maintaining asset inventories, and coordinating with vendors and MSPs.

Qualifications

• High school diploma or GED required.
• Associate degree in IT or related field preferred.
• Experience providing help desk or Microsoft 365 support in a business environment.

Responsibilities

• Serve as primary contact for employee technology support and manage help desk tickets from intake through resolution.
• Diagnose and resolve hardware, software, connectivity, access, printing, scanning, telephony, video conferencing, and conference room tech issues.
• Image, configure, deploy, and maintain Windows and Mac computers and peripherals.
• Coordinate onboarding/offboarding and account provisioning/removal.
• Administer user accounts, groups, licenses, and permissions in Active Directory and Microsoft 365.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with security and identity tools, MFA, SSO, and endpoint protection.
• Perform backup/recovery operations and support disaster recovery activities.
• Monitor servers/VMs and coordinate with MSPs and vendors for site support.

Skills

Customer service

Windows administration

Microsoft 365 administration

Active Directory

Endpoint security

Backup and recovery

On-site & remote support

Documentation

Education

High school diploma or GED

Associate degree preferred

Tools

Ticketing systems

Remote-support tools

Knowledge base management

Job description

Pohlad-Companies is seeking an IT Support Specialist to be the primary contact for day-to-day technology support. You will manage help desk tickets, diagnose issues across Windows, Mac, and networked devices, and assist with onboarding, offboarding, and account provisioning.

You will support Microsoft 365 services and security tools across endpoints and users. The role involves documenting procedures, maintaining asset inventories, and coordinating with vendors and MSPs.