On-Site IT Support Specialist (365, Security & Devices)

Coastal Forest Products; Bow (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) Savings Plan with 4% Company  –

Company-Paid Holidays, Disability &amp

Employee Discount on Building Material

On-site Gym

On-site Golf Simulator

Job summary

Coastal Forest Products is seeking an IT Support Specialist to deliver first-line technical support with a focus on Microsoft 365, warehouse systems, and security infrastructure.

The role handles ticketing, troubleshooting, and escalation, providing timely resolutions while maintaining high customer satisfaction. On-site, 8AM-5PM, Monday to Friday, with opportunities to collaborate across teams.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–4 years of IT support experience.
• Proficiency with Microsoft 365 including SharePoint, OneDrive, and Teams.
• Experience supporting iOS devices.
• Basic networking knowledge — Wi-Fi troubleshooting, DHCP/DNS, Active Directory.
• Experience with VoIP or cloud PBX platforms.
• Experience with printers, scanners, and handheld devices.

Responsibilities

• Provide first-line technical support to employees.
• Document and track helpdesk requests via ticketing system.
• Offer Tier 1 and Tier 2 support for end-user and warehouse issues.
• Escalate complex problems to IT Manager or vendors.
• Create and maintain knowledgebase articles for common issues.

Skills

Communication

Organizational skills

Team collaboration

Problem solving

Customer service

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

SharePoint

OneDrive

Teams

iOS support

Job description

Coastal Forest Products is seeking an IT Support Specialist to deliver first-line technical support with a focus on Microsoft 365, warehouse systems, and security infrastructure.

The role handles ticketing, troubleshooting, and escalation, providing timely resolutions while maintaining high customer satisfaction. On-site, 8AM-5PM, Monday to Friday, with opportunities to collaborate across teams.