Remote IT Support Specialist (Microsoft 365)

The Battery Network; Northern (KY); Hybrid; USD 56,000 - 68,000; Full time

Job summary

The Technology Support Specialist, reporting to the Manager, Technology Operations, provides end-user technical assistance and trouble-shoots hardware and software for a remote, distributed workforce. Responsibilities include monitoring requests, configuring equipment, and helping maintain secure, reliable technology services.

You will manage user accounts, support cloud-based services, document solutions, and deliver excellent customer service.

Qualifications

• 3+ years in Technology Services support or related role.
• Degree or equivalent experience in IT or related field.
• 3+ years of experience with Microsoft 365 and cloud services.

Responsibilities

• Provide first-level technical support to resolve service, hardware, software, and network-related issues.
• Monitor and respond to Technology Services support requests through the ticketing system.
• Configure, install, and maintain Technology Services equipment for a remote workforce.
• Assist with managing user accounts and access across systems.
• Support Technology Services infrastructure, including networks, apps, and cloud services.
• Document technical issues and solutions for a knowledge base.

Skills

Microsoft 365

Windows OS

Ticketing systems

Remote support

Documentation

Education

Associate's or Bachelor's degree in IT or related field

Tools

Remote Desktop

Azure AD/Intune

Job description

The Technology Support Specialist, reporting to the Manager, Technology Operations, provides end-user technical assistance and trouble-shoots hardware and software for a remote, distributed workforce. Responsibilities include monitoring requests, configuring equipment, and helping maintain secure, reliable technology services.

You will manage user accounts, support cloud-based services, document solutions, and deliver excellent customer service.