IT Support Pro - Remote & Onsite, White-Glove Service

Invision Technologies; City of Albany (NY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health care plan

401k retirement plan with matching contribution

Eighteen days of paid time off annually

Monthly mobile phone stipend

Career path for future growth

Job summary

A leading IT solutions provider in Albany, NY seeks IT Support Professionals to deliver exceptional customer service and resolve client IT issues. The role involves providing both in-person and remote support for hardware and software, participating in an on-call rotation, and maintaining thorough documentation. Required qualifications include a high school diploma and 1-year support experience. Preferred candidates should have certifications such as CompTIA A+, Network+, and knowledge of O365 and Azure. A competitive salary ranges from $35,000 to $60,000 annually.

Qualifications

• 1-year computer and/or network support experience.
• Exceptional written and verbal communication skills.
• Ability and desire to learn and adapt quickly.

Responsibilities

• Provide front-line IT support for hardware, software, and networking issues.
• Offer 'white-glove' support to exceed client expectations.
• Participate in a 24x7 on-call rotation and after-hour upgrades.

Skills

Customer service excellence

Problem-solving strategies

Time management

Organization skills

Communication

Education

High school diploma or equivalent

Tools

O365

PSA/Ticketing systems

Job description

A leading IT solutions provider in Albany, NY seeks IT Support Professionals to deliver exceptional customer service and resolve client IT issues. The role involves providing both in-person and remote support for hardware and software, participating in an on-call rotation, and maintaining thorough documentation. Required qualifications include a high school diploma and 1-year support experience. Preferred candidates should have certifications such as CompTIA A+, Network+, and knowledge of O365 and Azure. A competitive salary ranges from $35,000 to $60,000 annually.