IT Support Specialist - On-Site & Remote, 24/7 Availability

Crystal Clinic Orthopaedic Center; Barberton (OH); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Crystal Clinic Orthopaedic Center in Akron, OH is seeking an IT Support Specialist I to provide on-site and remote help desk support for computer networks, hardware, and software. The role requires courteous, timely resolution of issues and the ability to work a variable schedule to ensure system availability.

Responsibilities include installing, maintaining, and supporting PCs, mobile devices, telephony, and peripherals, using ticketing software to log requests, and coordinating with staff to

Competenze

• High School diploma or GED required.
• One year IT customer service experience.
• Experience with Windows in a domain environment.

Mansioni

• Provide on-site and remote IT support for hardware and software.
• Install, maintain, and support computers, mobile devices, telephony, and peripherals.
• Record issues in ticketing system and coordinate with staff.
• Ensure 24/7 system availability with flexible scheduling.
• Configure networks and maintain inventory logs.

Conoscenze

IT Support

Customer Service

Hardware Setup

Software Installation

Troubleshooting

Windows OS

Domain Environment

Formazione

High School Diploma or GED

Associates Degree in Computer Technology

Strumenti

Ticketing Software

Remote Support Tools

Virtual Desktops

Descrizione del lavoro

Crystal Clinic Orthopaedic Center in Akron, OH is seeking an IT Support Specialist I to provide on-site and remote help desk support for computer networks, hardware, and software. The role requires courteous, timely resolution of issues and the ability to work a variable schedule to ensure system availability.

Responsibilities include installing, maintaining, and supporting PCs, mobile devices, telephony, and peripherals, using ticketing software to log requests, and coordinating with staff to