Onsite Desktop Support Engineer – Clinician‑Focused Team

US Acute Care Solutions; Canton (OH); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings accounts (HSA) and FSA

401(k) employee and employer matching

Paid time off and holidays

Paid parental leave

Disability insurance

Life and AD&D insurance

Employee assistance programs

Job summary

US Acute Care Solutions is seeking a Desktop Support Engineer for our Canton, OH office. You will perform hands-on desktop support, image workstations, manage assets, and maintain ITSM documentation to keep end users productive.

You will support Windows, Mac OS, iOS and Android devices, work with a ticketing system, and help with hardware repair, deployment, and software updates. Some travel is required and a strong team ethic is essential.

Qualifications

• Associate degree or related certification required.
• At least 2 years of desktop support experience.
• A+ certification preferred.

Responsibilities

• Provide hands-on desktop support to end users.
• Image and deploy workstation operating systems and applications.
• Maintain and document issues using the ticketing system.
• Escalate issues and coordinate resolutions with IT teams.
• Install, configure, and repair hardware and peripherals.
• Support Windows, MacOS, iOS, and Android devices.
• Maintain asset management and perform updates.
• Assist with IT disposition and documentation.

Skills

Desktop support

Asset management

Windows support

Mac support

iOS support

Android support

Troubleshooting

Documentation

Communication skills

Time management

Teamwork

Travel willingness

Education

Associate Degree

A+ certification

Tools

Workspace ONE MDM

Okta

Ticketing system

Job description

US Acute Care Solutions is seeking a Desktop Support Engineer for our Canton, OH office. You will perform hands-on desktop support, image workstations, manage assets, and maintain ITSM documentation to keep end users productive.

You will support Windows, Mac OS, iOS and Android devices, work with a ticketing system, and help with hardware repair, deployment, and software updates. Some travel is required and a strong team ethic is essential.