Contract Technical Support Specialist - IT Helpdesk Expert

PPOAR; Akron (OH); On-site; USD 13,000 - 18,000; Full time

Job summary

PPOAR in Akron is seeking a Technical Support Specialist to provide customer-focused technical assistance. This is a contract position offering $1,400 per month, suitable for professionals with a technical background willing to work remotely or on-site as needed.

Responsibilities include addressing inquiries via email, phone, or chat; guiding customers through problem resolution; diagnosing hardware and software issues; and escalating complex cases.

Qualifications

• Bachelors degree in Computer Science or related field preferred.
• Minimum of 2 years experience in technical support or IT helpdesk.
• Proficient in troubleshooting hardware, software and network issues.
• Excellent communication skills both verbal and written.
• Ability to work independently and in a team environment.
• Knowledge of biometric passport technology is a plus.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues through email, phone, or chat support.
• Provide step-by-step instructions to customers on how to resolve technical problems.
• Diagnose and resolve hardware and software issues related to our products.
• Escalate complex issues to the appropriate department for further investigation.
• Keep accurate records of customer interactions and troubleshooting steps taken.
• Stay up-to-date with product knowledge and industry advancements to better assist customers.

Skills

Technical support

Troubleshooting hardware

Network issues

Communication skills

Education

Bachelor's degree in Computer Science or related field

Job description

PPOAR in Akron is seeking a Technical Support Specialist to provide customer-focused technical assistance. This is a contract position offering $1,400 per month, suitable for professionals with a technical background willing to work remotely or on-site as needed.

Responsibilities include addressing inquiries via email, phone, or chat; guiding customers through problem resolution; diagnosing hardware and software issues; and escalating complex cases.