IT Support Specialist I

Crystal Clinic Orthopaedic Center; Barberton (OH); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Crystal Clinic Orthopaedic Center in Akron, OH is seeking an IT Support Specialist I to provide on-site and remote help desk support for computer networks, hardware, and software. The role requires courteous, timely resolution of issues and the ability to work a variable schedule to ensure system availability.

Responsibilities include installing, maintaining, and supporting PCs, mobile devices, telephony, and peripherals, using ticketing software to log requests, and coordinating with staff to

Qualifikationen

• High School diploma or GED required.
• One year IT customer service experience.
• Experience with Windows in a domain environment.

Aufgaben

• Provide on-site and remote IT support for hardware and software.
• Install, maintain, and support computers, mobile devices, telephony, and peripherals.
• Record issues in ticketing system and coordinate with staff.
• Ensure 24/7 system availability with flexible scheduling.
• Configure networks and maintain inventory logs.

Kenntnisse

IT Support

Customer Service

Hardware Setup

Software Installation

Troubleshooting

Windows OS

Domain Environment

Ausbildung

High School Diploma or GED

Associates Degree in Computer Technology

Tools

Ticketing Software

Remote Support Tools

Virtual Desktops

Jobbeschreibung

The Essentials

Schedule: Monday Friday | On-site Location: 3925 Embassy Pkwy, Akron, OH 44333 Specialties: Information Technology | Technical Support

What youll do

The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client issues. Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment. Due to the nature of the hospital services, this position will be required to work a variable schedule to ensure systems availability 24 hours 7 days a week. The work schedule will be adjusted on a regular basis by the IT Systems Lead to fit the needs of the Crystal Clinic Orthopaedic Center. Provides user technical support on-site and remotely via telephone for hardware and software support issues, user account support, mobile device setup and support, and supporting Virtual Desktops and remote connections. Records all support requests and solutions in ticketing software, escalates and coordinates support actions with other staff as needed, and communicates resolution to the client. Installs/Configures/Maintains information systems and corresponding equipment, including PC network installations and user configurations according to CCOC network standards. Maintains inventory logs of all equipment. Performs proactive hardware and software maintenance, including workstations and peripheral equipment.

What Were Looking For

Education: High School diploma or GED required. Associates Degree in Computer Technology or working towards a Computer Technology degree preferred.

Experience: One (1) year of demonstrated experience in an IT customer service field required.

Technical Skills: Experience with computers, setup of hardware, installation of software and troubleshooting. Working knowledge of Microsoft desktop operating systems being used in a domain environment.