IT Support Specialist — On‑Site & Remote

ATC; Jackson (MS); Hybrid; USD 35,000 - 56,000; Full time

Job summary

ATC in Jackson, MS seeks an IT Support professional to deliver on-site and remote end-user assistance. You will repair desktops, laptops, printers, monitors, and mobile devices, and install operating systems and office applications.

Responsibilities include ticketing, onboarding/offboarding, inventory management, and escalating complex issues to senior admins. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; IT-related degree preferred.
• 1–4 years IT support or help desk experience.
• Knowledge of Windows 10/11, Office 365, Azure/AD, DNS/DHCP/TCP/IP, and endpoint security.

Responsibilities

• Repair desktops, laptops, printers, monitors, and mobile devices.
• Install and update operating systems and office apps.
• Respond to help desk requests via phone, chat, or in person.
• Log and track issues using ticketing systems.
• Set up new workstations and manage onboarding/offboarding tasks.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex issues to senior admins.

Skills

Windows 10/11

Microsoft 365

Azure/Active Directory

Networking basics

Endpoint security tools

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate’s/Bachelor’s in IT/CS

Tools

Ticketing systems

Job description

ATC in Jackson, MS seeks an IT Support professional to deliver on-site and remote end-user assistance. You will repair desktops, laptops, printers, monitors, and mobile devices, and install operating systems and office applications.

Responsibilities include ticketing, onboarding/offboarding, inventory management, and escalating complex issues to senior admins. Strong communication and problem-solving skills are essential.