Desktop Support Technician

Radiant-Digital; Jackson (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Radiant-Digital is seeking a Desktop Support Technician in Jackson, MS to provide on-site and remote end-user support for the MDAH network. You will repair devices, install OS and apps, and handle onboarding/offboarding tasks while maintaining inventory and logging issues.

The role requires 1–4 years IT support with strong knowledge of Windows 10/11, Office 365, Azure/AD and basic networking; CompTIA credentials are a plus. On-site work with potential for in-person interviews.

Qualifications

• High school diploma or IT-related training required.
• 1–4 years in IT support or service desk.
• Solid knowledge of Windows 10/11, Office 365, Azure/AD and basic networking.

Responsibilities

• Provide on-site and remote end-user support for the MDAH network.
• Repair desktops, laptops, printers, monitors, and mobile devices.
• Install, configure, and update operating systems and office apps.
• Respond to help desk requests via phone, chat or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and onboarding/offboarding tasks.
• Maintain hardware/software inventory records.
• Escalate complex issues to senior admins.

Skills

Communication

Customer Service

Patience

Problem Solving

Education

High school diploma or equivalent

AS/BS in IT or CS

Tools

Windows 10/11

Office 365

Azure/Active Directory

DNS

DHCP

TCP/IP

Endpoint security tools

Job description

Position Title: Desktop Support Technician

Location: Jackson, MS 39201

Work Arrangement: Onsite

Mode of Interview: Video and In Person

Position Description and Job Skill Set

• Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred/Not Required

• Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.