Client Support Technician

Percent; Mississippi; On-site; USD 36,000 - 60,000; Full time

Job summary

The Mississippi Department of Archives & History (MDAH) is seeking a dependable Client Support Technician in Jackson, MS, onsite. You will provide hands-on IT support for desktops, laptops, printers, monitors, and mobile devices across the MDAH network and assist with onboarding and offboarding.

You will diagnose and resolve incidents, configure new workstations, manage inventory, and support help desk operations. A strong customer service mindset and solid troubleshooting skills are essential.

Qualifications

• Degree or technical training in IT or related field required or equivalent.
• 1–4 years of IT support, desktop support, or service desk experience.
• Strong troubleshooting and customer-focused communication skills.

Responsibilities

• Provide onsite and remote end-user technical support for desktops, laptops, printers, monitors, and mobile devices.
• Install, configure, maintain, and update operating systems and Microsoft Office applications.
• Support onboarding and offboarding, user accounts, permissions, and workstation setup.
• Log and resolve incidents using ticketing systems; assist with inventory of hardware/software.
• Escalate complex issues to senior administrators as needed.

Skills

Troubleshooting

Customer service mindset

Communication skills

Problem solving

Onsite & remote support

Education

Associate's/Bachelor's degree in Information Technology or related field

Tools

Windows 10/11

Microsoft 365

Azure/Active Directory

DNS/DHCP/TCP-IP

Endpoint security tools

Job description

Job Title: Client Support Technician

Location: Jackson, MS, Onsite

Rate: Best competitive rate

Position Overview We are seeking a dependable and customer-focused Client Support Technician to provide comprehensive IT support to end users across the Mississippi Department of Archives & History (MDAH) network. The successful candidate will provide hands‑on technical support for desktops, laptops, printers, monitors, mobile devices, operating systems, and business applications. This role will also support user onboarding and offboarding, hardware and software inventory management, and help desk operations.

Key Responsibilities

Provide onsite and remote end‑user technical support for the MDAH network.

Diagnose, Troubleshoot, Repair, And Maintain

• Desktop computers
• Laptops/notebooks
• Printers
• Monitors
• Mobile and wireless devices
• Install, configure, maintain, and update operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person support.
• Log, track, document, and resolve incidents and service requests using ticketing systems.
• Set up and configure new workstations for employees.

Support Employee Onboarding And Offboarding, Including

• User account creation
• Access and permission configuration
• Workstation setup

Maintain Accurate Inventory Records For

• Hardware
• Software licenses
• IT supplies
• Troubleshoot basic connectivity and endpoint issues.
• Escalate complex technical, infrastructure, or network‑wide issues to senior system or network administrators.

Provide professional, patient, and customer‑focused support to end users.

Required Qualifications

• High school diploma, vocational/technical training, or an Associate's/Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1 4 years of relevant IT support, desktop support, or service desk experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset with patience and professionalism.

Working Knowledge Of

• Windows 10/11
• Microsoft Office 365
• Azure / Active Directory
• Basic networking concepts, including DNS, DHCP, and TCP/IP
• Endpoint security tools
• Hands‑on experience supporting desktops, notebooks, printers, and wireless/mobile devices.

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft certifications/credentials

Skills Matrix

• Microsoft Windows 11 Intermediate Required
• Desktops / Notebooks Intermediate Required
• Printers Intermediate Required
• Wireless Devices Intermediate Required
• Azure / Active Directory Intermediate Preferred
• PowerShell Intermediate Preferred Best, Bhavani