Desktop Support Technician

S R INTERNATIONAL INC; Jackson (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

State of Mississippi – Mississippi Department of Archives & History (MDAH) is seeking a Client Support Technician to deliver on-site and remote end-user IT support in Jackson, MS. You will troubleshoot hardware, software, networking, and access issues while supporting workstations, printers, and Microsoft environments.

Responsibilities include hands-on troubleshooting, ticketing, onboarding/offboarding, and Azure/AD support.

Qualifications

• 3+ years Windows 11 experience.
• 3+ years desktop/notebook support experience.
• 3+ years printer support experience.
• 3+ years wireless device support experience.
• Knowledge of Microsoft Office 365.
• Basic knowledge of DNS, DHCP, and TCP/IP.
• Help desk/service desk and ticketing system experience.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide on-site and remote technical support to end users.
• Troubleshoot and repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update Windows operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person support.
• Log, track, troubleshoot, and resolve issues using ticketing systems.
• Set up new workstations and support employee onboarding/offboarding.
• Create user accounts and manage permissions/access.
• Support Azure/Active Directory environments.
• Maintain hardware, software license, and IT inventory records.
• Troubleshoot basic DNS, DHCP, TCP/IP, and networking issues.
• Escalate complex or network-wide issues to senior admins.
• Provide excellent customer service with patience and clear communication.

Skills

Windows 11

Desktop support

Printer support

Wireless devices

Office 365

DNS/DHCP/TCP-IP

Help desk

Customer service

Job description

Job Title: Client Support Technician – Client Support Services

Job Code: MS 165395 Client: State of Mississippi – Mississippi Department of Archives & History (MDAH) Location: Jackson, MS – 100% Onsite Duration: At least 1 year, with likely extension Rate: Based on Experience Work Hours: Monday–Friday, 8:00 AM–5:00 PM CT (40 hours/week) Work Location: 200 North St, Jackson, MS 39201 Closing Date: 09/11/2026 at 2:00 PM

Position Overview

The State of Mississippi is seeking a Client Support Technician to provide on-site and remote end-user IT support for the MDAH network. The technician will troubleshoot hardware, software, networking, and user-access issues while supporting workstations, mobile devices, printers, and Microsoft environments.

Key Responsibilities

• Provide on-site and remote technical support to end users.


• Troubleshoot and repair desktop PCs, laptops, printers, monitors, and mobile devices.


• Install, configure, and update Windows operating systems and Microsoft Office applications.


• Respond to help desk requests through phone, chat, and in-person support.


• Log, track, troubleshoot, and resolve issues using ticketing systems.


• Set up new workstations and support employee onboarding/offboarding.


• Create user accounts and manage appropriate permissions/access.


• Support Azure/Active Directory environments.


• Maintain hardware, software license, and IT supply inventory records.


• Troubleshoot basic DNS, DHCP, TCP/IP, and networking issues.


• Escalate complex or network-wide issues to senior system/network administrators.


• Provide excellent customer service with patience, clear communication, and strong problem-solving skills.

Required Skills

• 3+ years Windows 11 experience.


• 3+ years desktop/notebook support experience.


• 3+ years printer support experience.


• 3+ years wireless device support experience.


• Knowledge of Microsoft Office 365.


• Basic knowledge of DNS, DHCP, and TCP/IP.


• Help desk/service desk and ticketing system experience.


• Strong troubleshooting, communication, and customer service skills.


• Ability to work 100% onsite from Day 1.

Preferred Skills

• 3+ years Azure/Active Directory experience.


• 3+ years PowerShell experience.


• CompTIA A+ certification.


• CompTIA Network+ certification.


• Microsoft certifications/credentials.


• Experience with endpoint security and mobile device management.