IT Support Specialist — On-Site, 24/7 Availability

HDR, Inc.

Houston (TX)

On-site

USD 52,000 - 76,000

Full time

5 days ago

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Job summary

HDR, Inc. in Houston is seeking an IT Support Specialist to apply technology to address business needs and help staff maximize the use of computing resources. The role blends technical expertise with a strong commitment to excellent customer service.

You will diagnose hardware and software issues, provide advanced troubleshooting, support software applications, and assist with enterprise projects. This is an on-site, full-time role with 6:00 AM–6:00 PM shifts and scheduled on-call duties for

Qualifications

Associate's degree in Computer Science/MIS-related area or equivalent work experience.
1 year of experience in technical support of PC, networks and servers.
Excellent working knowledge of personal computer and peripherals.
Experience in systems operations and maintenance.
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office applications.
Excellent client service, interpersonal and communication skills.
Self-starter able to handle multiple tasks and deadlines with minimal supervision.

Responsibilities

Apply technology to address business needs and constraints
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated IT issues
Provide support for software applications
Provide desk side training upon request for enterprise applications
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Perform other duties as needed
A valid US driver's license is required