IT Support Specialist — On-Site Tech & Service Champion

HDR, Inc.

San Diego (CA)

On-site

USD 32,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

Retirement savings plan with employer

Tuition reimbursement

Job summary

HDR, Inc. is seeking an IT Support Specialist to provide on-site technical support in our San Diego office.

You will troubleshoot hardware, software, and network issues, support enterprise applications, and deliver desk-side training while ensuring excellent customer service. The role requires 1 year of technical support experience, an associate degree or equivalent, and familiarity with Windows environments and Office applications.

Qualifications

Associate's degree in Computer Science/MIS-related area or equivalent work experience.
A minimum of 1 year of experience in technical support of PC, networks and servers.
Excellent working knowledge of personal computer and peripherals.
Experience in systems operations and maintenance.
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office applications.
Excellent client service, interpersonal and communication skills.
Self-starter able to handle multiple tasks and deadlines with minimal supervision.
Schedule & Presence: on-site role supports 24/7 operations with 6:00 AM - 6:00 PM shifts M-F; on-call flexibility.

Responsibilities

Apply technology to address business needs and constraints.
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
Combine IT technical expertise with a focus on excellent customer service.
Participate in enterprise-wide IT projects and initiatives.
Diagnose system hardware, software, and operator problems.
Provide advanced troubleshooting on complicated IT issues.
Provide support for software applications.
Provide desk side training upon request for enterprise applications.
Request hardware and software through the requisition system as directed by supervisor.
Provide hardware support, printer and printing support.
Assist IT Support team with inventory management of desktops, laptops, printers and other assets.
Assist with software inventory where required.
Provide local office coordination and communication of technical topics/issues of interest.
Understand client business needs and match to technology solutions.
Work with Systems Administrators on IT infrastructure processes and procedures.
Perform other duties as needed.