On-Site IT Support Specialist: Customer-Driven Tech Help

Fashion Institute of Design & Merchandising; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

HDR is seeking an IT Support Specialist to help address business needs with technology and deliver high-quality user support across the organization. You will work on-site with staff, diagnosing hardware, software, and network issues while contributing to enterprise IT projects.

The role requires strong customer service skills, the ability to handle multiple tasks, and a willingness to be on-call for critical business continuity. Travel may be required in some assignments.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience is required.
• Minimum of 1 year of experience in technical support of PC, networks and servers.
• Excellent knowledge of personal computers and peripherals; experience in systems operations and maintenance.
• Proficient with Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
• Provide advanced troubleshooting on complicated IT issues and support for software applications.
• Provide desk side training for enterprise applications upon request.
• Coordinate local office IT topics/issues and assist with IT infrastructure processes.

Skills

Customer service

Communication

Self-starter

Multitasking

Education

Associate's degree in Computer Science/MIS-related area

Tools

MicroStation

AutoCAD

ProjectWise

GIS

Windows 11/M365

Job description

HDR is seeking an IT Support Specialist to help address business needs with technology and deliver high-quality user support across the organization. You will work on-site with staff, diagnosing hardware, software, and network issues while contributing to enterprise IT projects.

The role requires strong customer service skills, the ability to handle multiple tasks, and a willingness to be on-call for critical business continuity. Travel may be required in some assignments.