IT Support Specialist - Enterprise Tech & User Services

Fashion Institute of Design & Merchandising; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

HDR is seeking an IT Support Specialist in Houston to provide hands-on technical support and exceptional customer service for computing resources. You will diagnose hardware, software, and operator issues, support enterprise applications, and assist staff with efficient technology use.

The role requires on-site presence with 6:00 AM–6:00 PM shifts, potential on-call on evenings or weekends, and a valid US driver’s license. Travel may be involved. HDR emphasizes inclusion and teamwork.

Qualifications

• 1 year of experience in technical support of PC, networks and servers.
• Excellent client service, interpersonal and communication skills.
• Associate's degree in Computer Science/MIS-related area or equivalent work experience.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
• Provide advanced troubleshooting on complicated IT issues.
• Provide support for software applications.
• Provide desk side training upon request for enterprise applications.
• Request hardware and software through the requisition system as directed by their supervisor.
• Provide hardware support, printer and printing support.
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets.
• Assist the IT Support team with software inventory where required.
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions.
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.

Skills

Troubleshooting PC/OS

Customer service

Windows OS knowledge

Communication skills

On-site support

Education

Associate's degree in Computer Science/MIS-related area or equivalent

Tools

Windows 11

M365

MS Office

Job description

HDR is seeking an IT Support Specialist in Houston to provide hands-on technical support and exceptional customer service for computing resources. You will diagnose hardware, software, and operator issues, support enterprise applications, and assist staff with efficient technology use.

The role requires on-site presence with 6:00 AM–6:00 PM shifts, potential on-call on evenings or weekends, and a valid US driver’s license. Travel may be involved. HDR emphasizes inclusion and teamwork.