IT Support Specialist — Customer-Focused Tech Expert

HDR; San Diego (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

Life insurance

401(k) retirement with employer match

Employee Assistance Program

Paid time off

Parental leave

Tuition reimbursement

Employee referral bonus

Job summary

HDR seeks an IT Support Specialist in San Diego to help staff leverage computing technology and resolve complex hardware/software problems. You will provide desktop support, assist with enterprise applications, and participate in IT projects to improve business processes.

The role emphasizes strong customer service, on-site presence, and timely problem resolution in a 6:00 AM - 6:00 PM window with on-call flexibility.

Qualifications

• Associate's degree or equivalent work experience in a computing field.
• Hands-on experience with PC hardware and software support.
• Strong customer service and communication skills.

Responsibilities

• Assist staff to maximize productive use of computing technology.
• Diagnose and troubleshoot hardware, software, and OS issues.
• Provide desk-side training on enterprise applications as needed.

Skills

Customer service

Interpersonal skills

Multi-tasking

On-site support mindset

Education

Associate's degree in Computer Science / MIS

Tools

Windows 7/10/365

MS Office

PC hardware basics

Job description

HDR seeks an IT Support Specialist in San Diego to help staff leverage computing technology and resolve complex hardware/software problems. You will provide desktop support, assist with enterprise applications, and participate in IT projects to improve business processes.

The role emphasizes strong customer service, on-site presence, and timely problem resolution in a 6:00 AM - 6:00 PM window with on-call flexibility.