IT Support Specialist - On-Call, Desktop & Security

Lozier; Scottsboro (AL); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company bonus potential

Paid Time Off and holidays

Medical, dental, and vision benefits

401(k) with employer match

Employee Assistance Program

Educational Assistance Program

Career Development Programs

Casual dress

Descrizione del lavoro

Lozier is seeking an IT Support Specialist to assist business technology users with tier 1/1.5 support and basic system installations. You will handle requests from both on-site and remote users, and participate in ongoing IT improvements.

The role requires an associate or higher in IT, with at least 2 years of troubleshooting experience if degreed. On-call after hours and occasional travel are expected.

Competenze

• Associate degree in computer science, information technology, information services, or another related field preferred.
• Bachelor degree in computer science, information technology, information services, or another related field desired.
• Two years of computer troubleshooting experience required if non-degreed; CompTIA Tech+ certification considered in lieu of degree.

Mansioni

• Provide tier 1/1.5 IT end-user support onsite and remote; resolve basic system issues.
• Install systems, configure operating systems, and test networks.
• Create, review, and maintain knowledge base articles and asset records.
• Support weekend/holiday service coverage and on-call duties.
• Assist with cybersecurity incidents and patch management.

Conoscenze

Urgency

CompTIA Tech+

Multitasking

Technical knowledge

Communication

Customer service

Problem solving

Time management

Formazione

Associate degree in CS/IT

Bachelor's degree in CS/IT

Strumenti

Jira

Confluence

Microsoft 365

Windows certifications

Descrizione del lavoro

Lozier is seeking an IT Support Specialist to assist business technology users with tier 1/1.5 support and basic system installations. You will handle requests from both on-site and remote users, and participate in ongoing IT improvements.

The role requires an associate or higher in IT, with at least 2 years of troubleshooting experience if degreed. On-call after hours and occasional travel are expected.